Stillingstittel: Operative CRM Manager (ref.nr. 3157351236)

Stillingsbeskrivelse:
Since its establishment in 1893, Hurtigruten has carried international tourists, cargo and local passengers along the Norwegian coast. Today, the company operates 11 ships along the Norwegian coast and the explorer ship MS Fram in the Arctic and Antarctic. The company also owns Spitsbergen Travel AS, which operates arctic explorer tourism on Svalbard. Hurtigruten is one of Norway's strongest brands. The Group Headquarter is located in Tromso, but the company also has offices in Kirkenes, Oslo, London, Hamburg, Paris, Tallinn and Seattle. The Group has approximately 2,000 employees and achieved a turnover in 2014 of around 3.6 billion NOK.Operative CRM Manager - Hurtigruten AS

Do you want to take part in creating world leading exploration travels? Are you up for developing one of Norway's strongest brands? We are now seeking a new Operative CRM Manager that will play a central role in fulfilling commercial sales and marketing KPI´s and build the Hurtigruten brand towards world leader in exploration travel. The role will have a central part of the commercial team and empower other areas of the business through cooperation, information sharing and heavy engagement.

Job description

• Plan and execute 1:1 customer communication in line with brand guidelines
• Evaluate and optimize 1:1 customer communication in order to maximize revenue, loyalty and NPS
• Drive and convert prospects together with the sales team in local market organizations
• Work closely together with marketing managers and translate/adapt CRM-campaign material to local market
• Support local markets on Salesforce related questions
• Operative responsibility for managing customer loyalty program
• Work closely together with global marketing managers and content managers in order to produce CRM-material and templates

Qualifications

• Bachelor’s degree and/or experience in operative CRM role
• A successful track record in optimizing and executing CRM programs
• Previous work experience from working with Salesforce and beneficial Salesforce Marketing Cloud
• Experience working with HTML/CSS and Photoshop
• Fluent in one Nordic language and English
• Fluency in German or French is very beneficial as well as experience from working in a global structure

Education field

• Sales / Marketing

Education level

• College / University, Bachelor's degree

Personal qualities

• Diplomatic approach and a good team player
• Interest in the travel industry
• Creative problem solver with a “can do” spirit
• High working capacity and ability to simultaneously handle several working tasks
• Ability to frame analytical problems, pull data and extract insights that lead to tangible results
• Be a role model for Hurtigruten's core values: We Inspire, We Empower, We Explore, We Care

Language

• Norwegian
• English

We offer

• The possibility to develop one of Norway's strongest brands
• An inspiring workplace in great progress
• Competitive compensation & benefits

Miscellaneous info

• Travel: Some travelling must be expected

Contact info:Johnnie Hydlling, Head of Customer Experience, (+47) 91321850Key info:Advertiser: Hurtigruten ASRef. nr.: 3157351236Full or part time (%): 100%Full timeNumber of positions: 1For online application form: [Click here]Søknadsfrist: 22/08/2016

Minstelønn: 0

Maksimal lønn: 0

Arbeidsgiver Navn: Hurtigruten AS

Arbeidsgiver adresse: 0161 OSLO

Job kort beskrivelse: Sales and marketing managers

Land: Norge

Region: Oslo

Kilde til jobbtilbud: NAV, Offentlige arbeidsformidlinger, Norge

Hvordan søke: Annet - se fritekst

Lønn valuta: NOK

Lønn periode: Pr. år