id: MDMxMjE5MDIwMDAwMDEgMjYx

reference: 03121902000001

documentId: 03121902000001

connectionPointId: 261

Stillingstittel:
We are looking for a Team Leader to Cash Management Customer Service Account Management

Stillingsbeskrivelse:

We are looking for an ambitious Team Leader with strong leadership and change management skills to lead one of our account management teams in Cash Management Customer Service. This is an opportunity for you to collaborate and build sustainable and profitable relationships including balancing multiple stakeholders to ensure great customer experiences.In today's world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do.That's where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you'll help meet our customers' changing needs.We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services -- anytime, anywhere. This means you'll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences?

Your future responsibilitiesYou'll join Cash Management Customer Service, where we are responsible for excellent customer service; the work we do has a direct impact on our customers and their business.Our purpose is to serve customers, earn their trust and respect by delivering great customer experiences. We are passionate about continuously developing our offering, listen to customers and strive to be a true partner who meets and exceeds the customers' expectations every time to add value to their businesses.What you'll be doing:

• Ensure customer and stakeholder satisfaction by building strong relationships
• Drive change and strategic work to reach targets
• Drive process optimization work
• Coach your team members and actively give input and feedback for the development of colleagues and team performance
• Be part of the CMCS management team Norway

The role is based in Oslo. Welcome to a dynamic and energetic team environment with very competent and dedicated employees working with complex customer situations and solutions where you will be able to develop your leadership competences and customer focus even further.

Who you areCollaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You're dependable, willing to speak up -- even when it's difficult -- and committed to empowering others.Your profile and background:

• Having excellent managerial skills and being a supportive leader that can empower the team
• Previous experience from leading change in operational teams or functions
• A strong track record of building high performing teams focused on delivering tangible business value with high quality
• Excellent spoken and written English
• Educational background - university degree or equivalent experience

If this sounds like you, get in touch!

More informationAt nordea.com, you can read more about us, our business and our focus on integrating sustainability into everything we do.At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.Please submit your application no later than 13 February 2018.For more information about the position, please contact Alexandra Hölke +47 932 10 766, Alexandra.holke (at) nordea.com

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PAM

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3312

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: NORDEA BANK ABP FILIAL I NORGE

source: NAV