Orkla IT

Orkla IT is Orkla’s central IT organization. Result of mergers of several local IT organizations in Orkla over many years. Transformed from Orkla Shared Services to Orkla IT in 2015 with increased mandate: Get more value out of IT. The following challenges have the organisation’s focus; adapt to new technology and enable Orkla to use digitalization as a strategic business lever; support new geographical footprint and provide a competitive IT set-up to support demand from Eastern Europe; support synergy realization and standardize processes that does not give Orkla competitive advantage; build an IT platform to realize full potential in SC synergies; provide IT solutions to support cost optimization and support the business with cost optimization efforts through i.e. automation of processes.

Service Delivery

The Service Delivery unit is strategic to IT Service Operations in Orkla. It is responsible for securing high availability under rapid changes in a large and fragmented IT environment, in close collaboration with strategic vendors. The unit is facing rapid changes and increased scope. Together with some of the world’s leading service providers, Service Delivery are providing IT services to all the largest companies in the Orkla group. The unit’s responsibility covers both sourcing, operation and project management.

Application Operations

Orkla ITs scope of delivery is rapidly increasing. The department Application Operations is assigned the task to standardise and optimise the way Orkla manage and operate their applications. Orkla has a complex application landscape and the potential for improvements and optimisation is high. The Application Operation department also have the responsibility to follow up and manage the IT cost of the applications.

Orkla IT is now looking for Service Delivery Manager for Application Operations

A Service Delivery Manager is responsible for services for a portfolio of small/medium/large sized applications, managing the operational lifecycle and services for the applications in the portfolio

Main Tasks

• Application Service Catalog management – designing services that matches Orklas needs
• Transition management – managing the transition from project to operations, implementing the services in a sustainable matter – this includes establishing contracts with external and internal vendors
• Manage delivery of application services and support as per defined service catalog
• Establish yearly budget baselines and actively follow up actuals and changes to the baseline
• Monthly report status of the delivery and ongoing/future activities - update team, internal IT management and the companies (customer)
• Customer Management – good and continuous communication with customers of IT

Job qualifications:

Education

• ITIL Foundation minimum (Will be provided if not already acquired)
• Bachelor degree or equivalent

Practical experience

• Application Governance/Service delivery management
• Vendor Management

Proven track record in minimum 2 of the following disciplines

• ITIL process flow
• Project Management
• Technical IT (Infrastructure)
• Customer Relationship Management

Personal attributes:

• Good business understanding and communication skills
• Good team-working skills
• Independent and able to drive deliverables forward
• A structured and decisive way of working
• Fluent or very good knowledge in English, verbal as well as written.

Travel must be expected.