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Stillingstittel: Reservation Coodinators

Stillingsbeskrivelse:

Our Outdoor Recreation Reservations department helps hundreds of customers from all over the world plan memorable outdoor experiences.

Our Reservation Coordinators are true adventure experts. Their knowledge and experience help guide customers through the booking process over the phone or through email. They are able to answer in-depth questions about our tours and liaise with our operations team to ensure every customer has a positive experience, from the moment they first contact us to the day of their adventure.

Responsibilities & Duties :

• Inbound and outbound sales over the phone, online, via email and in person
• Provide outstanding customer service and handle all customer queries
• Book adventures, take payments and correspond with customers
• Manage reseller relationships, build contacts and maintain relationships with stakeholders
• Develop positive relationships with customers and manage feedback effectively
• Help support marketing and promotions to drive sales throughout the season
• Greet clients and assist with the check-in process
• Provide instructions for rental equipment (MTB, Sea Kayaking and Standup-paddle-boarding)
• Communicating changes to client numbers to the operational team in a timely manner
• Prep audio-video equipment at the return of the trip
• Handle and edit photo and video material for sales and promotion
• Assist with online and social media marketing efforts
• Assist with scheduling and logistics as bookings are received
• Understand and assist in emergency protocols

Qualifications :

- Excellent written and oral communication skills in English. Norwegian language skills are a strong asset

- Outstanding sales and customer service skills

- Outgoing, confident fun personality with strong people skills

- Excellent time management, planning and organizational skills

- Ability to multi-task and maintain strong attention to detail

- Ability to work in a fast paced, high pressured environment

- Patient, understanding and ability to deal with customer concerns

- Fully computer literate with knowledge of Pages and Numbers (same as MS Word and Excel)

- Knowledge of social media is considered an asset

- Knowledge of video editing is considered an asset

Work Schedule : Our reservations office is open from 9:30 am to 4:00 pm, Monday to Sunday, with extended hours until 6:00 pm in peak season. Training will begin early May (flexible) and candidates must be able to work weekends. Hours will vary month to month (part-time hours offered in May, September and October /full-time hours offered during June, July, and August).

Compensation : Hourly wage based on experience.

Reports to : General Manager

Contract from : May -- October, 2019 (flexible)

HOW TO APPLY

Please email your resume and cover letter to the attention of the General Manager: info (at) outdoornorway.com with the abstractJV_title "Reservation Coordinator"

As minimum reference you shall include the following info's bellow:

1. CV must contain at least:

Your full name;

ID number & Passport number;

Date of birth;

Address & contact info's;

Work history with task abstractJV_description, job duration and the company Manager phone number and e-mail for reference;

Educations & Certification levels;

Language skills and level of proficiency;

Courses & training qualifications;

1. Copy of Driving License and details about your drive experience

Note:

If you have any extra qualifications or relevant work experience in the Outdoor Recreation field you are a strong asset.

Let us know about any other interesting skills and hobbies you may have.

We strong recommend Norwegians to apply. Applications can be submitted in English or Norwegian.

We are looking forward to hearing from you. Apply now!

Se annonse

PAM

numberOfPosts: 2

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2412

abstractJV_contact_0: See jobabstractJV_description

Arbeidsgiver Navn: OUTDOOR NORWAY AS

source: NAV