MultiMind Bemanning AB is a Stockholm-based recruitment company, which offers a wide range of staffing and recrutiment services. Our niche is to supply staff with competent staff with international experience within Logistics, Accounting/Finance, Marketing, HR, Administration, Customer Service and IT.

Are you outgoing and service-minded? Are you driven by customer contact and problem-solving? Can you manage to work in a fast pace environment and at the same time sustain a high level of energy on own initiative? Then it-s you we-re looking for! MultiMind Bemanning are now looking for a Norwegian speaking candidate to our client, who wants to expand their Nordic support team in Stockholm. This is a direct recruitment with start as soon as possible.

About the company Our client is a global technology company, who provides innovate products, solutions and services within communication technique. The company is one of the leading suppliers on the market and is represented in 130 different countries all over the world. They are now looking for the perfect candidate to be a part of their technical support team at their Nordic headquarter in Stockholm, where they work in an open work environment.

About the role In the role as a -technical supporter- your main responsibility is to assist the company-s customers by answering their queries concerning technical issues. Your primary working tasks will be answering inbound conversation from customers through phone and email, which will be your main working tools. Your working day at the office will be dynamic, since you continuing will be in contact with different people during the day, both internal and external parts. Besides your primary working tasks as mentioned above, your role also consists of administrative work. In the Nordic service team that you will be a part of, they work towards the total customer experience and the customer-s needs in order to secure the best possible customer satisfaction. They work towards the goal to create the best customer experiences and results and due to this it is important that you thrives with responsibility and are capable of working independent in line with the company-s overall goal.

Working tasks

• Answering inbound phone calls and email from customers
• Solving the customers queries and provide technical support
• Administrate and follow up on the incoming cases
• Maintain intern CRM-systems
• Coordinate service-visit between the company-s technical supporters and the customers
• Contribute with improvements for internal systems, manuals etc.

Your profile We are looking for a person who:

• Is driven by customer contact and understands the importance of being listening and communicative towards customers
• Have excellent communication skills
• Have a high level of professionalism and customer service skills
• Is a problem-solver and pedagogic in your appearance
• Is enterprising, energetic and curious
• Is service-minded and comfortable by working in a fast working pace
• Is an independent worker who maintains a high energy-level on own initiative
• Is fluent in Norwegian
• Have good English skills
• Is proficiency with Microsoft Office
• Have the ability to learn and adapt to new software and IT-systems
• Have succeed an high school education

We are looking for someone with experience within either administrative work, support or customer service. It is beneficial if you have previous experience from working with the phone as your primary work tool. Besides that we prefer if you are a familiar user of Windows and MS Office.

Minstelønn: 0

Maksimal lønn: 0

Arbeidsgiver Navn: MULTIMIND BEMANNING AB

Arbeidsgiver adresse:
c/o Visma Services Norge AS Dronning Eufemias gate 16 0191 OSLO

Job kort beskrivelse: Contact centre information clerks

Land: Norge

Region: Oslo

Kilde til jobbtilbud: NAV, Offentlige arbeidsformidlinger, Norge

Lønn valuta: NOK

Lønn periode: Pr. år