id: MDMxNjE5MDYwMDAzMDUgMjYx

reference: 03161906000305

documentId: 03161906000305

connectionPointId: 261

Stillingstittel:
Join TIDAL team to deliver the best music experience to millions of users worldwide

Stillingsbeskrivelse:

Do you want to work with people, technology and music? Does developing and implementing strategies to ensure the Customer Support Team is able to provide accurate and efficient technical support to our members sound appealing to you? We are looking for a Technical Support Analyst.

In this role you will become an expert on all things technical support at TIDAL, and will play a central part in connecting our Customer Support and our Quality Assurance teams. Our ideal candidate will have an outstanding customer service experience, ability to reply to inquiries on time and excellent problem-solving skills.

Job Responsibilities:

• Providing superior technical support and training to our Customers Support Team
• Creating, updating and maintaining troubleshooting articles in the internal knowledge-base and member's FAQs, ensuring they are up to date with relevant steps
• Monitoring escalated ticket flows, taking ownership of technical issues and follow through to resolution
• Acting as a trigger between our Customer Support Team and our Quality Assurance Team for escalated tickets
• Creating daily/weekly/monthly high-level reporting to the Customer Support Manager and Quality Assurance manager
• Working cross-functionally with both Oslo and New York teams and external partners to provide analysis and recommendations for improving support functions and operation.

Experience & skills that you need:

• At least 2 years managing and creating customer care workflows, knowledge-bases, FAQs and reporting
• Must have a strong working knowledge of Zendesk and other such ticketing systems as Jira
• Experience analyzing data and providing recommendations for process improvement
• Experience assessing skill levels and facilitating technical training
• Ability to clearly communicate expectations to team members and management
• Strong working knowledge of Excel and HTML is a plus

Who you are:

• You have strong organizational, project management and time management skills
• You have excellent communication skills, both written and oral
• You have an ability to research and test your own solutions independently
• You have a positive can-do attitude in troubleshooting complex technical issues
• You are willing to travel internationally

Since you will be working closely with the New York office, usual working hours for this position are 12.00 -- 20.00 from Monday to Friday.

If the above sounds like you, apply today.

What we offer:Technology: You will work in a tech-oriented environment with a team of talented developers who are passionate about technology
Our People: Passionate colleagues in a unique culture and environment, working across borders
Diverse team: Our strength is diversity, and we are proud to say that our company represents more than 30 different nationalities
Opportunities: Personal and professional development in an international company
Remuneration and benefits: Competitive salary, insurance and pension. We help with relocation for the right candidate
Our office: Is centrally located in Oslo. We have a subsidized canteen and a barista with great coffee in the building. Our office is within short walking distance to public transportation, cafés, parks, restaurants and gyms
Stay energized: We provide snacks, fruit, and food at the office
Sharing ideas: TIDAL tech talks and Show and Tell sessions in-house
Social: We host intimate concerts in the office and we have a summer/ Christmas party. We also have a microbrewery team that serves end- of-month beer at the office.

Se annonse

PAM

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3511

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: TIDAL MUSIC AS

source: NAV