Hydro is a global aluminium company with production, sales and trading activities throughout the value chain, from bauxite, alumina and energy generation to the production of primary aluminium and rolled products as well as recycling. Based in Norway, the company has 13,000 employees involved in activities in more than 50 countries on all continents. Rooted in more than a century of experience in renewable energy production, technology development and progressive partnerships, Hydro is committed to strengthening the viability of the customers and communities we serve.

Information Systems is the central IS/IT organization in Hydro. The objective of Information Systems is to support Hydro's business areas, corporate management and staff functions in the use of IS/IT and to manage Corporate IS/IT governance.Infrastructure Services is a team within Information Systems. The team is responsible for managing Hydro’s global IS/IT Infrastructure, ensuring that the infrastructure supports the business requirements, as well as ensuring compliance with corporate requirements and needs.There is a need for Hydro to ensure market best practice and standard service management processes across the company. To enable this, Hydro has decided to introduce ServiceNow as the common service management (ITSM) platform. To manage this platform across Hydro and to ensure IT services are delivered according to the best practice processes, a new position as ITSM Manager will be established. The position will be responsible for defining and implementing the ITIL framework across the company and also ensure that the new service platform supports other service areas in Hydro.The position will report to Head of Site IT Infrastructure

System manager for ServiceNow in Hydro:

• Managing changes, releases, incidents and documentation 
• Managing involved vendors
• Budgeting and financial management for the platform
• Assist in licence management of the platform (subscription based)
• Solution architecture and interfaces between ITSM platform and other systems in Hydro and at IT vendors
• Administration of self-service portal

Hydro process owner for ITSM processes like: Incident, Problem, Request, Change and Configuration Management:

• Drive automation and self-service of ITSM processes across Hydro
• Together with key employees, define standard ITSM processes and frameworks for Hydro and ensure the framework is documented and followed across Hydro and towards suppliers
• Organize for standardised processes
• Support central staff and local units organising capabilities and realise value of ITSM implementation 
• Adoption activities related to ITSM across Hydro (like people change, training, communication, and measuring adoption)

Key Qualifications

• Bachelor degree or similar, within IT, organization or economy.
• Profound understanding of organising IT service management in a decentralized company
• ITIL certification (minimum ITIL Foundation v.3) and extensive practical experience
• Knowledge of service integration
• Knowledge of IT trends
• Fluency in Norwegian and English. German and Portuguese are also valued.
• Experience within IT adoption and organisational change

Personal Qualifications:

• High degree of determination and ability to demonstrate and communicate value of deliverables
• The ability to work independently and organise own work day in an efficient way
• Ability to handle a wide range of stakeholders
• Strong communication skills
• Motivation to work in a demanding environment
• Curiosity, drive and willingness to learn

Vi søker en person som kan stå frem som synlig, klar og offensiv – være resultatorientert og ha gjennomf

Minstelønn: 0

Maksimal lønn: 0

Arbeidsgiver Navn: Norsk Hydro ASA

Arbeidsgiver adresse: Drammensveien 264 0283 OSLO

Job kort beskrivelse: Systems analysts

Land: Norge

Region: Oslo

Kilde til jobbtilbud: NAV, Offentlige arbeidsformidlinger, Norge

Hvordan søke: Annet - se fritekst

Lønn valuta: NOK

Lønn periode: Pr. år