id: MDMxMjE5MDgwMDAwMDkgMjYx

reference: 03121908000009

documentId: 03121908000009

connectionPointId: 261

Stillingstittel:
Helly Hansen is seeking a Customer Operations Representative - Finland

Stillingsbeskrivelse:

Customer Operations Representative - Finland

Key Objective:

In this position you will have the opportunity to influence and develop one of Norway's most internationally known and recognised consumer brands.

As part of our professional, multinational team you will hold a variety of challenging tasks servicing our Finnish customers, while being part of the Nordic region. You will be the Key person in the Orderbook management, deliveries coordination and aftersales processes.

Alongside the local sales force you will be supporting and develop the brand in your assigned territories. You will work towards strengthening the relationship with some of the most important Helly Hansen Group key players in Finland by delivering them continuous service Excellence. On an operational level you will search and implement effectiveness into your market to achieve excellence into your daily work. You will work with products within Sport, Workwear and Musto.

Key Responsibilities:

SERVICE EXCELLENCE

1. Customer Service Excellence : Ensure first-class customer orientated advice and information service to Helly Hansen wholesale and B2b customers within the assigned region. Assist with the implementation of the Service Excellence Strategy and manage the development of a service delivery plan that will lead to the continuous improvement of the customer experience.
2. Service Culture : Cultivate a "customer first" culture and approach your responsibilities with a continuous improvement approach. Consistently strive to exceed our customers' expectations to produce continued success and sustained company growth.
3. Customers Understanding : Maintain a high level of communication with customers regarding their service expectations, identifying elements important to them and ascertaining the best methods of communication.
4. Best Value Service : Ensure the delivery of cost effective "best value" services by balancing customer's requirements with budget targets.

TEAM

1. Team : To establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the Customer Service Excellence standards and the business objectives.
2. Support: To provide support and assistance to colleagues within the team through Back up support, Trainings and adopting good team ethics.
3. Cross Functional: Work with local sales, Finance, logistic and other cross functional teams across the company exchanging information and making decisions together to ensure best possible service toward our customers.

OPERATIONS

1. Order book Management

• Support and follow up on Order Entry
• Check that orders are entered with correct terms and discounts according to seasonal deadlines
• Monitor product availability and communicate with accounts and sales teams about possible changes that affect pending orders
• Ensure orders are released on time to meet customer requested date
• Reconciliation of returns, chargebacks, and exceptions
• Support monthly Forecast process and active follow up of the country monthly shipping targets

1. Special Project: participate to local and global projects if required.

EXPERIENCES / QUALIFICATIONS

• Working experience in a Customer Service environment
• Feeling for the needs of customers and being able to turn complain into positive sales
• Computer literate, Experience in ERP system is a plus
• Fluent in Finnish and very good English knowledge

PERSONAL QUALITIES

As a member of the Customer Operations Team it is required to have a flexible working attitude and to be a positive influence in the team.

Must possess the proven ability to converse well, both orally and in writing, with all customers at all levels of management:

• Proactive
• Sales oriented
• Flexibility
• Team worker
• Structured

WE OFFER

Young, dynamic, creative and international environment

A culture of empowerment and ownership

A culture that rewards 'excellence' in an exciting phase of growth and opportunities

Application asap only to: https://www.hellyhansen.com/careers/
Questions can be directed to: angela.schulstad (at) hellyhansen.com

Se annonse

PAM

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3322

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: Helly Hansen AS

source: NAV