id: MDEwNjE5MDIwMDAyMDYgMjYx

reference: 01061902000206

documentId: 01061902000206

connectionPointId: 261

Stillingstittel:
Head of Account and Operations til Webhelp Fredrikstad

Stillingsbeskrivelse:

Would you like to take the next step in your career and work in an expanding Nordic company?At Webhelp Nordic in Fredrikstad we are now looking for a new Head of Account and Operations.Working as a Head of Account and Operations:As Head of Account and Operations in Webhelp Nordic you have a key role and responsibility to ensure competence and development of all staff, as well as building and developing processes to support the operation in delivering world class customer service.You coach, lead and manage Operations Managers as well as additional support staff for the operations. You need to be highly adaptable to change and have the ability to recognize what actions are required short and long term.You must align your work to the assignment's agreement and the set goals and key targets. Analyzing and evaluating results to reach improvements, are important elements in the role.You are also responsible for the overall client relationship. You will work very closely with the client and in true partnership continue to deliver on set targets, and in an agile manner find areas of improvements in the current business. You will also lead strategic long-term development of the assignment both regarding Webhelp targets as well as client targets.Your Key areas of responsibility:? Build and maintain relationships with key areas of the business and externally to ensure success.? Assist in the development and maintenance of client relationships and business development between key business partners both within and external to the company.? Attend client meetings to promote and sell the benefits of Operations initiatives in place.? Work with stakeholders to identify key priorities and opportunities to resolve customer operations process issues.? Demonstrate strong leadership and build up strong teams? Motivate and inspire team leaders to deliver excellent service and maximize both customer satisfaction as well as client satisfaction.? Manage your team, setting individual/team targets, incentives and develop a culture of sustained success.? Creating and implementing site-based performance strategies, ensuring resource and budget forecasts are met.? Set agreed targets and measure KPI's.? Understand and manage the Business model, what drives revenue, cost and profitability in the assignment.Your background:? A minimum of 3-5 years manager working experience, preferably from contact center or similar business with good references.? High degree of communicative skill. Verbal and written? Relevant IT competence? English verbal and written fluency? High level of competence in Microsoft Word, Excel and PowerPoint? Experience about COPC or similar quality framework is of high advantage.Other information:This is a full time job located at our office in Fredrikstad.Please apply and submit your CV and Personal Letter as soon as possible, our selection process iscontinuous.Deadline for application is 18th March 2019.Start date: Will be agreed on interview.If you have any questions, please contact:Jennie Olssonjennie.olsson (at) nordic.webhelp.com+46 70-2745780

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PAM

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1349

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: WEBHELP NORWAY AS

source: NAV