id: MDYwMjE5MDEwMDAxMDIgMjYx

reference: 06021901000102

documentId: 06021901000102

connectionPointId: 261

Stillingstittel:
Har du erfaring fra kundesenter og finansieringsplanlegging?

Stillingsbeskrivelse:
**For one of our largest customers, we are looking for employees for a temporary customer support center in Drammen.

The customer is one of the world's most exciting suppliers of electric cars.**

Responsibilities

- Customer Interaction: Engage with the current customers on the phone, email, SMS and other communication channels to maintain the CRM database.
- Maximize and leverage phone time, including pre-call planning, adhering to activity metrics, and call structure and control for opportunity qualification and objection-handling
- Represent the brand with a commitment to deliver an innovative and exciting ownership experience.
- Help the customer prepare for the delivery of their vehicle by guiding them through; payment, financing, trade-ins, insurance, incentives, and other local requirements.
- Communicate financing and trade-in options and suggest suitable alternatives when necessary.
- Manage customer and operations interactions.
- Finalise paperwork preparation prior to delivery taking place in various locations.
- Making correct documentation available for field teams to finalise transactions efficiently.
- Develop an in-depth knowledge of electric vehicle ownership to educate and inspire soon-to-be this car owners.
- Monitor and manage pipeline and appointments efficiently.
- Utilise CRM system skills to ensure accurate and timely information is available.
- Manage internal communications across multiple business units to ensure transactional efficiency.
- Development, contribution, and maintenance of a delivery pipeline, achieving both personal and team monthly metric targets.

Requirements

- Exceptional verbal and written communication skills in both Norwegian and English
- Self-starter who takes initiative, goal-oriented and highly motivated.
- Can work flexibly and deal with ambiguity while continually contributing to team objectives and goals.
- Active contribution to an environment where asking for and giving constructive feedback to improve team dynamics and individual growth is a strength.
- Ability to quickly adapt to change in the dynamic environment.
- Creative thinker with the ability to resolve critical problems quickly and independently.
- Strong attention to detail is required.
- Able to build and maintain strong working relationships across several business units.
- Strong relationship management skills and the ability to explain complex technical concepts in simple-to-understand terms.
- Proficiency with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications- preferably Salesforce.com) preferred.

Please apply for this position by clicking the "SØK" button. All CV's and documentation have to be in English.

Se annonse

PAM

numberOfPosts: 5

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2423

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: JKS NORGE AS

source: NAV