id: MDMxMzE5MDMwMDAzNTcgMjYx

reference: 03131903000357

documentId: 03131903000357

connectionPointId: 261

Stillingstittel: Group Desk Coordinator

Stillingsbeskrivelse:

MISSIONEffectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals. Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand) and how to sell against them.The role is based at the Head Office in Oslo. 2 positions available.MAIN TASKSResponsible for managing and execution of the difference phases in group sales as established by Belvar. These included the following:-Collect business inquiries from pro-active sales and other systems.-Handles customer inquiries and lead requests for groups within predefined parameters.-Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.-Verifies that business is turned over properly and in a timely fashion for quality service delivery.-Maintains customer loyalty by delivering service excellence throughout each customer experience.-Processes business correspondence, creates contracts, handover documents, billing and other related booking documentation as required.-Verifies that business booked is within hotel parameters.-Closes the best opportunities for each property based on market conditions and individual property needs.-Executes and supports the operational aspects of business booked including systems management.-Transfers accurate, complete, and timely information to property in accordance with company standards.-Actively up-sells each business opportunity to maximize revenue for individual properties.KNOWLEDGE / EDUCATION / EXPERIENCE-High school diploma or GED; 2 years' experience in the sales and marketing, guest services, front desk, or related professional area or degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.-Fluent command in English and Norwegian. Swedish and Danish is a plus.-Knowledge of the group sales process.-Team player and entrepreneurial.COMPETENCIES / SKILLS-Excellent communication skills both in verbal and written (language required).-Handles customer inquiries and lead requests for groups within predefined parameters.-Ability to work under pressure and meet deadlines.-Works with customers to align customer requirements and actively up-sell each business opportunity to maximize revenues and drive customer loyalty.-Maintains customer loyalty by delivering service excellence throughout each customer experience.-Processes business correspondence and create contracts and other related booking documentation as required.-Strong time management and organisational skills.-High level of honesty, integrity, commitment and responsibility.-Able to resolve problems and conflicts and a professional and tactful manner.PERSONALITY-accurate, cautious, risk averse.-fast work pace.-team-player.We accept applications in English (preferable) or any Scandinavian language, and we will review them continually, so if you believe you have what it takes, contact us today!Question regarding the position: anne.laeremans (at) belvar.eu

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PAM

numberOfPosts: 2

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3322

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: First Hotels AS

source: NAV