UBQ is a leading supplier of services inside infrastructure and consulting. We offer our services to both private and public sector in fields of telecommunication, IT, and power and energy

Construction, operation and maintenance of networks: We offer a whole specter of services inside mobile, optic fiber, and coaxial/copper wire networks. We are responsible for construction of entire or parts of the network, in addition to related electrical services.

Technical documentation, planning and design center: By facilitating and systemizing processes, we are able to solve them and release valuable resources for our customers.

Consulting: As a leading center of expertise engaging local and international consultants, we are focused on offering our customers the capacity and competence they need to achieve their goals.

We are present in four countries and today we are actively engaging more than 130 skilled persons, with tendency to grow.

Engineers in the FM Radio team are responsible for ensuring in excess of 380 tunnel and indoor repeater solutions and the associated equipment are operating at the required level to ensure reliable communications. Reliable communications for end users is dependent upon the successful integration of tunnel and indoor repeater solutions and the Tetra network. Specialised skills and an aptitude for complicated fault investigation in addition to the ability to transfer knowledge and brief management are key to the success of this role. Confident customer facing skills are also critical, reassuring end users that MSI have the right competencies to support them when needed most.

The right resource for this position must be able to handle both English and Scandinavian languages. Please apply ASAP if interested.MAIN DUTIES OF THE POSITION: - Provide 2nd Line technical support to the NOC relating to alarms and customer received reports of poor coverage. - Work alongside FM Radio resources when required to resolve issues and ensure network is optimized effectively. - Provide input into the creation of knowledge documents and operational procedures to ensure that the end users receive optimal service. - Ensure owned tickets are updated regularly. - Represent MSI in a technical capacity when interfacing with customers. - Represent Operations in internal discussions relating to fault investigation/network optimization. - Provide informal training and support to resources in the NOC. - Assist the NOC with alarm identification, prioritization and clean up. - Provide support to FLM Engineers in diagnosis and rectification of faults. - Carry out remote analysis of logs provided and make recommendations where appropriate. - Own and drive enhanced/escalated faults within MSI and towards other vendors (Commscope/IOG etc). - Strive to ensure that all fault cases are handled within defined SLAs. - Liaise closely with DNK counterparts ensuring common understanding relating to procedures etc. - Ensure provided tools are utilized to best effect to provide the greatest support in fault resolution and follow up with tool provider if issues are identified. - Provide timely and constructive feedback to NOC personnel regarding case handling, notes, analysis etc and notify NOC and Support Manager if continual feedback shows no improvement. - Provide input to Support resources in the creation of proactive scripts and be prepared to analyse captured data. - In conjunction with NOC staff, provide feedback to system owners of support tools suggesting operational improvements in said tools. - Provide Operations management with updates, recommendations etc as and when required. - Any other tasks requested by Operations Management. - Be prepared to travel within Norway

Minstelønn: 0

Maksimal lønn: 0

Arbeidsgiver Navn: UBQ AS

Arbeidsgiver adresse: Vollebekkveien 2B 0598 OSLO

Formen for kontakt: applications (at) ubq.no

Arbeidsgiver telefonnummer: 48400997

Job kort beskrivelse: Telecommunications engineering technicians

Land: Norge

Region: Vestfold

Kilde til jobbtilbud: NAV, Offentlige arbeidsformidlinger, Norge

Lønn valuta: NOK

Lønn periode: Pr. år