For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 5,000 employees and is represented in 85 countries around the world.

Customer success is our mission.

Waters innovations enable significant advancements in areas like healthcare, the environment, food safety and water quality. We help customers make profound discoveries, optimize lab operations, deliver product performance and ensure regulatory compliance.  We are committed to achieve these goals through providing a challenging and team oriented work environment with great opportunities for professional and personal development.

Purpose and Scope of the role:

The field service team leader (FSTL) role has two distinct scopes. The first is to provide the best customer experience during installation, performance maintenance, corrective repair and qualification of our portfolio of LC, MS and Data products. The second is a managerial scope to lead and motivate a field based team of engineers. 

To be successful in the role pro-active leadership and the ability to drive the teams development to maximise productivity, efficiency and performance are key elements.  Focus on customer satisfaction and meeting customer Service Level Agreements (SLA:s) to the required contractual levels is a must.

The role requires a 70% field based Customer Facing Activity and 30% Team Leader Based Activity with focused time on customer relationship management, engineer one to one covering progresses/development and continuous improvement in the performance of your team.  The role also has statistical reporting and monitoring of Key Performance Indicators (KPI:s) as a component.

The main responsibilities include:

• Perform local customer support conforming to the requirements of a Field Service Engineer.
• Direct Line Management of the field service engineers supporting our portfolio of products within Norway.
• Develop and maintain strong customer relationship with a primary focus on ensuring their success in the utilization of our product portfolio.
• Provide guidance to field engineers, including but not limited to accessing internal resources to assist in complex applications and technical issues for customers.

Competencies/behaviours and attitude:

• At least three years relevant practical experience in field service related or other technically related area.
• Ability and will to lead, motivate and improve performance of subordinates.
• Strong influencing skills, being a role model for the members of the team.
• Strong communication skills, being very open to give and receive feedback.
• Ability to prioritise tasks, delegate and manage time.
• Ability and will to drive change.
• Calm under pressure.
• Good business Acumen.
• Appreciation of legislation relevant to the customer environment.
• Strong written and oral English skills.
• This person must hold a current passport and be prepared to travel abroad not only during working hours but also occasionally at weekends.
• The role requires a la
  
  Minstelønn: 0
  
  Maksimal lønn: 0
  
  Arbeidsgiver Navn: WATERS
  
  Arbeidsgiver adresse: Gaustadalléen 21 0349 OSLO
  
  Formen for kontakt: Mats Linder
  
  Arbeidsgiver telefonnummer: +46855511556
  
  Job kort beskrivelse: Building caretakers
  
  Land: Norge
  
  Region: Oslo
  
  Kilde til jobbtilbud: NAV, Offentlige arbeidsformidlinger, Norge
  
  Lønn valuta: NOK
  
  Lønn periode: Pr. år
  
  
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