id: MTEwMjE5MDQwMDAyMjkgMjYx

reference: 11021904000229

documentId: 11021904000229

connectionPointId: 261

Stillingstittel:
Experience with ITIL processes? We are looking for you!

Stillingsbeskrivelse:

To deliver a high-quality service to our customers, we are looking for a new ITIL Process Owner. This position will give the opportunity to work with the Request, Knowledge and CSI processes in Cegal

Work tasks and responsibilities:

• Request Manager
• Manage the lifecycle of all service requests from the users. Follow up requests to ensure they are handled in accordance with customer expectations.
• Continuously look at opportunities to requests that can be automated.
• Knowledge Manager
• Work closely with the technicians to find the best possible process for documenting and utilize knowledge. Communicate the importance of documentation and knowledge sharing in the organization.
• CSI Manager (Continual Service Improvement)
• Working on improving services and processes to achieve high quality and efficient delivery across the whole organization.

Qualifications:

• Experience in developing processes, preferable within ITIL processes
• Experience from IT operation
• Work in a position where coordination of other people is important
• Good knowledge of Information Technology

Personal qualifications

• Self-driven and take initiative to improve services and processes
• Be able to engage other resources in your process work
• Be able to communicate with a wide range of stakeholders

Formal requirements

• Education within Information Technology or similar
• Extensive competence may compensate for formal education
• Master the Norwegian and English language, both written and verbally
• Registered address and labor permit in Norway

We can offer:

• Permanent full-time position
• Competitive salary and benefits
• Exciting and challenging work environment and tasks
• Career opportunities
• International environment

Location : Stavanger

Please note that we do only accept inquiries from candidates, not recruitment agencies.

Se annonse

PAM

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1349

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: Cegal AS

source: NAV