id: MDMxNTE5MDUwMDAyMDcgMjYx

reference: 03151905000207

documentId: 03151905000207

connectionPointId: 261

Stillingstittel:
Exciting opportunity in a global and growing organization

Stillingsbeskrivelse:

To manage further growth in our Planning & Navigation division we are seeking a Customer Service Executive to join our global shipping team. This role will be based at our office in Oslo and help and advice a range of shipping customers in Europe and overseas on navigational charts and publications and associated solutions. Maintaining excellent level of service and customer retention is a key target and the successful candidate will possess strong skills in relationship building through successful delivery, as well as seeing the opportunities for up-sell to existing accounts.

A maritime background with navigational experience is a strong advantage. StormGeo have modern state-of-the-art digital onboard solutions for both navigational charts and publications. Thus, the ability to provide this combination of support is needed (technical support on installation and all software maintenance issues are handled separately by another team). Full training on the products and services will be offered.

Customer inquiries are largely submitted via email in to our bespoke Customer Service System. In this position there will also be frequent communication thorough telephone.

Key responsibilities include

• Understanding customer needs and provide appropriate solutions to achieve satisfaction
• Processing orders in both digital and physical formats, including arranging delivery to worldwide destinations
• Keep records of customer interactions and open and maintain customer accounts and file documents
• Build sustainable relationships of trust through service minded and interactive communication
• Liaising with suppliers, when required, to resolve customer issues
• Advice and proactive product training to existing customers
• Upselling to existing customers

In the role you will liaise with colleagues from many nationalities, operating out of other StormGeo locations worldwide. In Planning & Navigation delivery and service hubs are in Oslo, Bristol, Hong Kong and Aberdeen. The position reports to head of Customer Service.

We are looking for a person with

• Maritime experience and qualifications, especially from navigation, but other relevant background will also be considered.
• A self-starter and team player with a desire to provide the best possible results
• An experienced user and a strong interest in new technologies
• Methodological and systematic approach
• Bachelor/Master's degree
• Fluency in English and Norwegian, written and oral

Most of all the right candidate will be eager to take up the challenge of making the meeting between StormGeo and client a success.

If you find this interesting, please apply by sending your application and resume to career (at) stormgeo.com as soon as possible and no later than 9 June. Please write Customer Service Oslo in the subject field.

Se annonse

PAM

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3322

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: STORMGEO AS

source: NAV