id: MTIwODE5MDEwMDAwNDEgMjYx

reference: 12081901000041

documentId: 12081901000041

connectionPointId: 261

Stillingstittel: Director of Customer Success

Stillingsbeskrivelse:

itslearning is searching for a Director of Customer Success to fulfill a full-time position at their Bergen, Norway office. The Director of Customer Success (DCS) reports to the managing director of itslearning, Norway and is a member of the Norwegian Management team. The DCS leads a team of customer-facing consultants, trainers, integration specialists, and support professionals who have collective responsibility for the implementation and long-term success of the Norwegian customer base. Achievement will be demonstrated by exceeding customer expectations and earning high marks across the following measures: user adoptions, feature adoption, customer satisfaction, retention, reference-ability, and service revenue.

Job Description/Major Responsibilities:

• Create a team and culture that engage itslearning's customers and users to utilize itslearning as their main digital platform
• Build competence and vision for pedagogical use of technology in a school district
• Employ and engage a professional sales process
• Achieve service revenue and upsell targets by developing, selling, and delivering training and professional development service practices to existing customers
• Develop strong relationships with a strategic subset of itslearning's customer base by taking a hands-on approach and being present and visible at these accounts on a regular basis
• Establish a close collaboration with the team to jointly ensure high customer satisfaction

Required Qualifications and Experience:

• 5+ years of experience in a leadership position
• Ability to drive and inspire a team
• Strategic mindset with a focus on customer success
• Strong commercial ability
• Great attitude -- smart, creative, visionary
• Understanding of Technology/Integration concepts
• Excellent communication skills
• Required language fluency: English and Norwegian
• Bachelor's Degree or higher

Please include an English version of your CV when applying

Se annonse

PAM

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1221

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: ITSLEARNING AS

source: NAV