Orkla IT

Orkla IT is Orkla’s central IT organization. Result of mergers of several local IT organizations in Orkla over many years. Transformed from Orkla Shared Services to Orkla IT in 2015 with increased mandate: Get more value out of IT. The following challenges have the organisation’s focus; adapt to new technology and enable Orkla to use digitalization as a strategic business lever; support new geographical footprint and provide a competitive IT set-up to support demand from Eastern Europe; support synergy realization and standardize processes that does not give Orkla competitive advantage; build an IT platform to realize full potential in SC synergies; provide IT solutions to support cost optimization and support the business with cost optimization efforts through i.e. automation of processes.

Service Delivery

The Service Delivery unit is strategic to IT Service Operations in Orkla. It is responsible for securing high availability under rapid changes in a large and fragmented IT environment, in close collaboration with strategic vendors. The unit is facing rapid changes and increased scope. Together with some of the world’s leading service providers, Service Delivery are providing IT services to all the largest companies in the Orkla group. The services provided by the unit reaches 8000 IT users, 500 applications provided to 70 companies in 30 countries. The unit’s responsibility covers both sourcing, operation and project management. 

Infrastructure Operations

The department Infrastructure Operations has the overall responsibility for IT service availability in Orkla. ITIL Service Operations processes are owned and managed by the department. All services are delivered with sources services from vendors. Servicedesk and basic operation are sourced from Cognizant’s global delivery organisation. Main success factor for the department is to manage the vendors and enable them to deliver on agreed SLAs.

Orkla IT is now looking for a Department Manager Infrastructure Operations 

The Department Manager is responsible for overall delivery and improvement in the department, including

* Leading the department with budget and personnel responsibility 

* Develop the competency of the department

* Business Unit dialogue 

* Secure overall execution of the objectives for the specific department

Scope:

* IT operation and reporting in Orkla IT and Orkla service subscribing companies

* Own the Service Operation processes Incident, Problem, Change Management

* Influence and contribute to the processes Configuration, Access, Request Fulfilment Asset         control and CMDB (configuration management database) owner

* Carry through continuous improvements in own areas and contribute to related areas

* Vendor Management of critical operational vendors

* Service and cost management of assigned services within the portfolio

Areas of responsibility and authority:  

* Vision and strategy for department area 

* Personnel responsibility for the department team 

* Responsibility for correct distribution of responsibilities and tasks within the department 

* Responsibility for budget and financial results of the department 

* Delivery upon objectives and projects within agreed time, cost and quality 

* Member of Service Delivery management team 

Job qualifications

* Relevant Master degree (strong relevant experience can be a substitute) 

* ITIL Foundation minimum 

* 5 year+ experience in management of large scale IT operations 

* ITIL process design 

* Vendor Management 

* Hands

Minstelønn: 0

Maksimal lønn: 0

Arbeidsgiver Navn: Orkla

Arbeidsgiver adresse: Nedre Skøyenvei 26 0213 OSLO

Formen for kontakt: Olsen Eva Tlf:

Arbeidsgiver telefonnummer: 90048301

Job kort beskrivelse: Retail and wholesale trade managers

Land: Norge

Region: Oslo

Kilde til jobbtilbud: NAV, Offentlige arbeidsformidlinger, Norge

Lønn valuta: NOK

Lønn periode: Pr. år