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reference: 12091904000240

documentId: 12091904000240

connectionPointId: 261

Stillingstittel: Customer Solutions Administrator Norway

Stillingsbeskrivelse:

In this role you will be responsible for executing a limited scale of customer service activities for a single country. This includes: customer service operations, process development, planning & execution and customer & client interaction / business partnership. The role entails interaction with multiple functions such as Commercial, Plant Scheduling, transport suppliers, and Accounting and impacts customer service levels.

Main Tasks:

-Performs complex administrative or clerical tasks related to improvement projects and commitments requiring an understanding in a basic level of customer service practices and procedures.
-Applies an understanding of customer service practices and procedures to provide administrative or clerical support in identifying areas of improvement and cost management deficiencies to better equip team with efficient customer service techniques and tools/systems.
-Assists in solving day-to-day problems by executing a limited scale of customer service activities with limited oversight. For example: Sales and order processing, scheduling, amendments and cancellations, Creation of credit/debit notes for customers/clients, Vendor managed inventory system updates, Customer complaints and follow-up, Issues involving invoices or payments, Purchase Order settlements for 3rd party activities, purchased products, supplies and packaging.
-Keeps the customers informed about their order status, invoices, contract balances, and other standard information needed to complete the sale.
-Applies a basic level of understanding of customer service practices and procedures by executing the customer complaint process.
-Executes complex administrative tasks related to the creation of internal/external benchmark reports and activities.
-Uses intermediate knowledge of customer service practices and procedures to assist in executing customer service strategies.
-Applies an understanding of customer service practices and procedures to provide administrative or clerical support in identifying areas of improvement and cost management deficiencies to better equip team with efficient customer service techniques and tools/systems.
-Provides support to the development of demand planning strategies for the single country team.
-Assists in coordinating with supply chain planning, plant operations, finance, logistics and sales departments to fulfil standard orders, resolve any scheduling challenges, and sustain key supply chain model inputs.
-With a light supervision on complex administrative tasks, interfaces with customers through regular reviews and projects to ensure an understanding of the customers' requirements and expectations.

Qualifications:

-Bachelor's Degree
-Relevant work experience; prior customer service experience 4 years+ is preferable
-Relevant industry knowledge preferable
-Understanding of both supply chain and commercial operations.
-Advanced proficiency in standard business applications (e.g. MS Office Suite)
-Good knowledge of MES/ERP systems.
-Good overview of intercompany processes. Good interpersonal skills and network builder.
-Teamwork; ability to work in a multi-cultural and cross-functional team.
-Proficient in verbal and written communication in English and Norwegian.
-Demonstrated organizational and analytical skills with high attention to detail.
-Ability to multitask, prioritize and act with a sense of urgency.
-Ability to learn and understand new processes and to identify and communicate information required to make sound business decisions across supply chain.

Our Offer

In return for your expertise and commitment, we will provide a fast paced stimulating environment, which will stretch your abilities and channel your talents. We also offer a competitive salary and benefits combined with outstanding career development opportunities in one of the world's leading companies.

Interested? Then please apply online today with your CV and cover letter in English today

If you have any queries please contact Laurentiu_lazar (at) Cargill.com

Se annonse

PAM

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2431

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: CARGILL AS

source: NAV