id: MDIxOTE5MDEwMDAwNzYgMjYx

reference: 02191901000076

documentId: 02191901000076

connectionPointId: 261

Stillingstittel:
Are you the new Customer Success Manager at Software House?

Stillingsbeskrivelse:

The Aker Solutions Software House was established in 2018 as a step in Aker Solutions digital transformation. The main vision of the Software House is to strengthen Aker Solutions software development capabilities and commercial software offerings and we are now hiring for several different positions. The Customer Success team at Software House are in need of a Customer Success Manager for our Field Development Software portfolio. For this position we are looking for an engineer with strong domain knowledge within oil and gas field development and front end studies.

Responsibilities and Tasks:

Key accountibilities:

• Ensure successful delivery of Aker Solutions' Field Development software to internal and external customers

Responsibilities:

• Work as a project manager and domain expert in a multidiscipline customer success team, responsible for successful onboarding and delivery of Aker Solutions Field Development software
• Own relationship with customers: Onboarding, user adoption, ensuring retention and satisfaction, managing risk
• Build and maintain excellent relationships on all relevant levels within the customer organization by taking a hands-on approach and being present and visible at these accounts on a regular basis
• Work with customers to establish goals, success metrics, lead value realization discussions and aid them in achieving them to provide ultimate value of the Aker Solutions Field Development software
• Work closely with the 1st line support team, providing support when needed, to ensure timely response on customer tickets
• Identify and develop upsell opportunities, and act on new business opportunities with existing customers
• Act as the customers' voice and spokesperson; advocate customer needs and issues internally
• Provide input to, and support establishment of Service Level Agreements with customers
• Proactively keep customers informed of product releases and other important events
• Collaborate closely with the development team and product owners for product issues, requests and defining requirements for future features
• Execute against and report on Customer Success metrics, constantly looking to innovate and engage to improve results
• Proactively work to establish and improve internal work processes, tools and procedures
• Collaborate internally with sales, development and broader cross functional groups to drive continuous improvement and provide a superior customer experience

Qualifications / Personal Attributes:

Qualifications:

• Strong domain knowledge of oil & gas field development solutions (topside and/or subsea systems) and front end studies (feasibility, concept, FEED)
• Have a strong passion for customer service and strive to always understand the business and the needs of the customer
• Ability to collaborate and create trust among customers and colleaguesKeen interest in software and digital solutions
• Experience with cloud based software applications and SaaS/PaaS, or keen interest to learn

Minimum Education Required: Bachelors Degree

Experience:

• Strong domain knowledge of field development solutions (topside and/or subsea), with preferably 3 years+ experience from performing front end studies in Aker Solutions or similar company
• Preferably some experience within a software support or development environment, preferable with cloud applications on Google Cloud Platform and/or Microsoft Azure

Personal Attributes:

• Excellent oral and written communication
• Good presentation skills
• Excellent team-working
• Pro-active
• Adaptable
• Able to work under pressure and to deadlines
• Strategic mindset with a focus on customer success
• Strong commercial ability

We Offer Additional:

• Competitive compensation and benefits
• Good work/life balance
• Positive work environment with challenging tasks
• Development opportunities

Se annonse

PAM

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2511

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: AKER SOLUTIONS ASA

source: NAV