id: MDMzNTE5MDIwMDAzNzAgMjYx

reference: 03351902000370

documentId: 03351902000370

connectionPointId: 261

Stillingstittel:
Are you great at customer relations and experienced in ITIL process?

Stillingsbeskrivelse:

Visma IT & Communications AS, a part of Visma Group, is now looking for two energetic and proactive persons to become part of our team with Service Managers. As a Service Manager you will play a vital role in strengthen the Service deliveries. In Service Management we are responsible for the customer contracts and key account management. Besides ensuring the daily operations, Service Manager acts as a strategic and proactive partner to our customers, and represents the customers towards the organization in Visma IT & Communications AS. We are looking for a customer-oriented service delivery professional, who also is interested in organizational development and change management.

The successful candidate will be a proactive and service-oriented, and enjoys working in a fast-paced environment. You engage and motivate your colleagues, and contribute to create a good working climate in the group.

Tasks:

• Responsible Service Manager for named accounts, include invoicing
• Conduct regular strategic and operational customer meetings
• Establish, maintain and report on customer specific Service Level Agreement
• Report service level by request or by support agreement
• Ensure the delivery according to the agreement and in agreed quality, contribute to customer satisfaction
• Act as the customers escalation point
• Establish and develop customer relationships, be the proactive partner
• Actively contribute to further developing of service management as profession in cooperation with the Department Manager
• Coordinate and produce proposals and contracts for customers

Qualifications:

• Preferably 5 years experience in similar position
• Education is an advantage, e.g. Bachelor in Economy or IT
• Project lead or team lead experience
• Use to work within process framework of ITIL
• Digital skills (i.e. Google suite applications)
• Fluency in and English is required, Norwegian will
• Understanding the IT Service industry as well as the relevant marketplace

Personal Skills:

• Effectively cope with change; comfortably adjust to alterations in work activities; able to decide and act with limited information; effectively handle risk and uncertainty in ambiguous situation
• Customer-oriented behaviour, follow up on customer satisfaction measurements
• Generate leads and drive the sales process
• Structured
• Negotiation capabilities and problem solving mindset
• Genuine drive to deliver quality and continuously improve the performance
• Skilled at planning, organizing, prioritizing and executing simultaneous projects and activities
• Strong skills in communication and cooperation

What do we offer?:

We offer an exciting position in an international working environment where you will be part of a dynamic and highly skilled international team. You will have good opportunities for career development through internal training and diverse work assignments in a prominent international company. We offer competitive terms and conditions.

For any question do not hesitate to contact Frid Aulund on 93408023 or frid (at) hodejakt1.no. We look forward for your CV and application.

Se annonse

PAM

numberOfPosts: 2

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3512

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: VISMA IT & COMMUNICATIONS AS

source: NAV