id: NTMwMzE5MDMwMDAwNjAgMjYx

reference: 53031903000060

documentId: 53031903000060

connectionPointId: 261

Stillingstittel: ABAX is looking for a Customer Relations Director

Stillingsbeskrivelse:

The Customer Relations Director is responsible for operational activities to make ABAX customers stay for life. You will have the lead in identifying customers that are not fully utilizing our products and are likely to churn, and the company strategy on how to prevent customers from churning.

The role is the head of our Account Management department handling contractual customer issues within all our markets. The team consists of three team leaders with 17 enthusiastic and skilled employees across Norway, Sweden, Denmark, Finland, UK and The Netherlands. The daily activities are focused around proactivity towards the customer base, as well as handling all incoming terminations and activities to turn them.

ABAX has worked with churn strategy and customer retention for many years, we are now looking for a highly skilled and experienced individual, that can further develop our portfolio strategies.

The role is a part of the "Customer for Life" section in ABAX, with Customer Service, Logistics and Account Management. The Customer Relations Director reports directly to Head of Customer for Life.

Responsibilities:

• Lead the account management team in their daily activities in all markets
• Lead the strategy for preventing churn and turning terminations
• Identify and plan activities towards accounts that are likely to churn. Analysis using product data, queries and customer information and work proactively to eliminate that risk.
• Evaluate customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back and prevent customers from churning in the future.
• Function as the voice of the customer and provide internal feedback on how ABAX can better serve them.
• Forecast, track and report customer churn daily, weekly, monthly.

Requirements:

• A strong understanding of subscription or recurring revenue business models
• At least 5 years of experience in churn handling, on a strategic level
• Relevant work experience in SaaS account management or customer success
• Good English communication skills, written and verbal
• Strategic mindset and the ability to set priorities, drive decisions and get closure on recommendations and actions
• Documented results with developing goals and set activities that drive business growth by reducing churn
• Results-oriented, energetic and focused with a strong desire to learn and succeed

Send your application by March 31st

Se annonse

PAM

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2431

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: ABAX PERFORMANCE AS

source: NAV