id: MDMxNTE4MTIwMDAwNjcgMjYx

reference: 03151812000067

documentId: 03151812000067

connectionPointId: 261

Stillingstittel: Team Manager HBO

Stillingsbeskrivelse:

Is Game of Thrones right up your alley? Do you have extensive experience from the contact center industry, and are you ready for the next step in your career?Then YOU could be the new Team Manager for our HBO Nordic Team.As Team Manager for HBO Nordic you'll be responsible for motivating and developing your team-members and ensuring that everyone is performing to the best of their abilities.Organizationally you'll be a part of the Nordic team, where you'll be working and sparring with other team managers across the Nordics, and you'll be reporting to Rikke Andersen, Operations Manager.The ideal candidate is observant and has a genuine interest in the development of others, which will allow you to host meaningful 1-1s with your team members and further ensure their continued motivation to be high-performers.The position is new and is a split team manager and advisor role, and the specific division between these two is yet to be defined. You also must prepare for fluid working hours, where you'll have to answer calls from the advisors any time of the day when they call.You're a success in the job when you.Are familiarized with the team manager workflowReceive new information and tasks with curiosity and excitementDemonstrate active participation in the operations team and actively contribute to succeeding during your onboarding periodTake ownership of your daily tasks and work proactively with your MoS/KPsIndependently seek new information and offer yourself as a sparring partner to your colleaguesHandle your tasks independently and host meaningful 1-1s with your team membersHave proven yourself and are an extraordinary team managerWork on equal terms with your colleagues and are motivated about your own development, participate in social events, help your colleagues and seek out new knowledge continuouslyUse your excellent communication skills to ensure a successful communication flow with the client.You know this is you, when you.... you have experience within the contact center business, and is a performer with outstanding results. You're a great colleague and have a big talent within service that you use both towards customers and colleagues. You're also ready to take the responsibility for the team and ownership of the KPIs for the team.You've additionally graduated in A-levels in Norwegian, graduated in B-Level English and Math.If you have any questions for the position, please contact Nordic Recruiter Anna Leth Clante on anna.clante (at) nordic.webhelp.com or Operations Manager Rikke Andersen on rikke.andersen (at) nordic.webhelp.comNB. Cover letter and CV MUST be submitted in English

Se annonse

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1431

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: WEBHELP NORWAY AS

source: NAV