Stillingstittel: Senior System Support Engineer

Stillingsbeskrivelse:

 

Kadme is a leading provider of Information Management software and services to the oil and gas industry. We have a proven track record in the planning, deployment and management of information systems up to the scale of multi-terabyte National Data Repositories. Inspired by current internet technologies, we deliver modern software solutions for enterprise search and retrieval, knowledge management and workflow integration.

 

We are looking for full time Senior System Support Engineer to strengthen our Support team.

 

Essential Duties and Responsibilities include but are not limited to the following:

•  Customer Service - represent Kadme and communicate with customer via telephone, written correspondence, or electric service regarding technically problems and manage relationship with those customers.

• Provides installation, maintenance, upgrades and trouble-shooting of software applications for KADME and for KADME's customers.
• Solves complex problems escalated from Help Desk on user login, security, backup and restore and application issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Implement solutions that will integrate with existing KADME's applications.
• Implements, maintains and documents the backup and recovery systems to ensure that all KADME data are protected via backup and/or replication to offsite location.  Familiar with Disaster Recovery plans and testing.

 

Qualifications

• Solid understanding of strong customer service and accurate and logical problem solving skills
• Basic knowledge of programming is beneficial, Java would be preferred, but also html/js, php and Python would be valuable
• Strong skills in Linux, CentOS/RedHat
• Experience with Apache, Tomcat and enterprise web-architecture solutions in general
• Experience in deploying, administrating and/or supporting web applications with muli-tier architecture
• Knowledge in following is an advantage: hardware innovation, monitoring systems, authentication systems (SPNEGO, SSO, etc), office 365, sharepoint, configuration database, automated application deployments, automatic test scripts.
• Strong verbal and written communication skills required (English is mandatory, Norwegian is an advantage

 

 

Søknad sendes: P.O. Box 80344068 STAVANGER

Minstelønn: 0

Maksimal lønn: 0

Arbeidsgiver Navn: Kadme AS

Arbeidsgiver adresse: P.O. Box 8034 4068 STAVANGER

Formen for kontakt: Pedro Barcellos

Arbeidsgiver telefonnummer: 51874250

Job kort beskrivelse:
Information and communications technology user support technicians

Land: Norge

Region: Rogaland

Kilde til jobbtilbud: NAV, Offentlige arbeidsformidlinger, Norge

Lønn valuta: NOK

Lønn periode: Pr. år