Reference:                           Registration Caseworker

Duty Station:                        Oslo, Norway

Position Title:                       Registration Caseworker

Type of Appointment:          One Year Fixed Term Contract (with possibility of extension)

                                               (G, Full-time 40 hours/week, 12 months)

Estimated Starting Date     March 2015 

General Functions:

Under the direct supervision of the Reintegration & VARP Coordinator and the Programme Manager and under the general guidance of Chief of Mission the successful candidate will will be responsible for performing the initial phase of the Voluntary Assisted Return Programme (VARP):

1.         Assist within the VARP unit with the initial processing of cases

2.         Receive, sort, register, distribute and submit all incoming VARP applications to UDI (e-mail, fax, post and in- person)

3.         Correspondence with Norwegian Authorities for VARP-related issues (UDI, PU, UNE), including document exchange with UDI

4.         Manage, respond and distribute incoming email to the VARP general email address

5.         When applicable administrate database changes on behalf of the VARP Team

6.         Answer the phone and telephone hotline, provide support to people who call, and transfer calls in situations where unable to assist

7.         Receive applicants and visitors in the office and direct as appropriate

8.         Provide initial information to visitor or callers

9.         Pick and drop off of post from the post office, as well as receive, register, sort and prepare mail for the office

Competencies

1) Accepts and gives constructive criticism; 2) Follows all relevant procedures, processes, and policies; 3) Meets deadline, cost, and quality requirements for outputs; 4) Writes clearly and effectively, adapting wording and style to the intended Audience; 5) Identifies issues, opportunities, and risks central to responsibilities; 6) Persistent, calm, and polite in the face of challenges and stress; 7) Works effectively with people from different cultures by adapting to relevant cultural contexts; 8) Actively contributes to an effective, collegial, and agreeable team Environment

Education and Experience

1)Successful completion of a Bachelor degree or equivalent in a relevant discipline;

2) Previous experience in working with vulnerable groups

3) Excellent communication skills in English and Norwegian, both oral and written;

4) Good IT skills in standard MS products (Word, Excel, Power Point) as well as Outlook;

4) Diplomacy skills for liaising with stakeholder;
Minstelønn: 0

Maksimal lønn: 0

Arbeidsgiver Navn: International Organization for Migration

Arbeidsgiver adresse: Skippergata 33 0028 OSLO

Formen for kontakt: Natalie Müller

Arbeidsgiver telefonnummer: 23105320

Job kort beskrivelse: Policy administration professionals

Land: Norge

Region: Oslo

Kilde til jobbtilbud: NAV, Offentlige arbeidsformidlinger, Norge

Lønn valuta: NOK

Lønn periode: Pr. år