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Stillingstittel: Head of Operational Support

Stillingsbeskrivelse:

Head of Operational Support

Do you want to enable Operations, Support and Payment to deliver its strategy by supporting and developing core processes, and leading Operational Support in an inspiring and dedicated way?

Telenor Business? overall ambition is to be the favourite partner for Enterprise and Public Sector in Norway by digitalizing their workforce and business processes. In addition, in the B2B customer centric future we fully understand customers? needs.

Operations, Support and Payment (OSP) has the responsibility for the business customers in Norway, for their inquiries throughout multiple channels, and for all our products. We are a driving force within the digitalisation process ? both, our own and that of our customers. We also proactively help them to help themselves through the skilled usage of self-service solutions. Furthermore, the payment processes, for both, the business and private market in Norway, are organized in OSP. Our goal is to have the most satisfied customers, while having efficient processes at the same time.

As Head of Operational support in OSP, you will contribute towards Telenor Business? and the departments? key KPIs. You will both drive the development of support processes, and follow up the organization on a day-to-day basis.

This position will report to Christina Endresen, Director of Operations, Support and Payment.

Your responsibilities will be:

• Supporting Telenor Business and OSP by achieving revenue targets and increasing the customer experience
• Process improvement and optimization to reduce deviation and amount of inquiries
• Establishing COPC and Lean standards as Way of Work in all of OSP
• Secure the implementation of new products and changes
• Identify and develop competence and insights into the future digital support and sales organisation

We are looking for you that have the following qualifications:

• Higher education, preferably a Master Degree, in a relevant subject such as business, management, or Technology
• Background and experience in implementing and developing Lean as a way of work
• Solid leadership experience and a good understanding of the Norwegian or Scandinavian economy and labour market
• Solid experience with B2B customer operations and delivery
• Very good understanding of businesses, and the competence to see the connection between organization, processes, information and Technology
• Experience with development and change processes, knowledge of agile ways of working are a benefit
• Working proficiency in both Norwegian and English

We believe you will succeed and thrive with us, if you:

• Present and communicate in a clear, precise and structured way. Speak with authority and conviction
• Demonstrate specialist knowledge and expertise within your field. Participate in continued professional development
• Work well with others and share knowledge, experience and information proactively. Support others to achieve the department?s goals
• Are innovative, not afraid of challenging the status quo. Are a champion of change
• Act on your own initiative, makes things happen and accepts responsibility for results
• Are analytically-minded and quickly understands complex issues and problems. Makes well informed decisions
• Focuses on clear and present leadership

We can offer you:

• Competitive local terms and benefits
• The opportunity to influence the digital development of Telenor and the Norwegian society as a whole
• Highly competent colleagues and a collaborative working environment in Norway and in Telenor Group

Good to know:

• Application deadline: 7th January 2019
• Work location: Fornebu
• If you have any questions about the role, please contact Alina Karafiat - Management Advisor, tel: +47 47323266
• We conduct background checks of relevant candidates through Semac, www.semac.no

Telenor Norge AS is Norway's largest provider of telecommunications and digital services. Our infrastructure is the foundation for digitising Norway, with its world-class coverage and high speeds. Our services and products contribute to increased productivity and provide access to everything that the digital world has to offer. Our services and products help to improve productivity and provide access to all digital content. Our security and preparedness organisation works around the clock to keep our customers safe, and we are particularly aware of our social responsibility to provide security and safety for children and young people online. We employ 3400 people in 23 offices across Norway and we are a part of the Telenor Group, which has operations in 8 countries. Our main office is located on Fornebu in Baerum. Read more about Telenor Norway at www.telenor.no.

The Business Division is Telenor Norway's market outlet for business customers in Norway. The division is responsible for product development, sales, and marketing of all products sold in the business market.

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jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1349

abstractJV_contact_0: See jobabstractJV_description

contractTypeCodes_0: fulltime

Arbeidsgiver Navn: Telenor

source: NAV