id: MDYwMjE5MDEwMDAwOTQgMjYx

reference: 06021901000094

documentId: 06021901000094

connectionPointId: 261

Stillingstittel:
Har du erfaring fra kundesenter og finansieringsplanlegging?

Stillingsbeskrivelse:
For one of our largest customers, we are looking for employees for a temporary customer support center in Drammen. The customer is one of the world's most exciting suppliers of electric cars. Responsibilities- Customer Interaction: Engage with the current customers on the phone, email, SMS and other communication channels to maintain the CRM database.- Maximize and leverage phone time, including pre-call planning, adhering to activity metrics, and call structure and control for opportunity qualification and objection-handling- Represent the brand with a commitment to deliver an innovative and exciting ownership experience.- Help the customer prepare for the delivery of their vehicle by guiding them through; payment, financing, trade-ins, insurance, incentives, and other local requirements.- Communicate financing and trade-in options and suggest suitable alternatives when necessary.- Manage customer and operations interactions.- Finalise paperwork preparation prior to delivery taking place in various locations.- Making correct documentation available for field teams to finalise transactions efficiently. - Develop an in-depth knowledge of electric vehicle ownership to educate and inspire soon-to-be this car owners. - Monitor and manage pipeline and appointments efficiently.- Utilise CRM system skills to ensure accurate and timely information is available.- Manage internal communications across multiple business units to ensure transactional efficiency. - Development, contribution, and maintenance of a delivery pipeline, achieving both personal and team monthly metric targets. Requirements- Exceptional verbal and written communication skills in both Norwegian and English- Self-starter who takes initiative, goal-oriented and highly motivated.- Can work flexibly and deal with ambiguity while continually contributing to team objectives and goals. - Active contribution to an environment where asking for and giving constructive feedback to improve team dynamics and individual growth is a strength. - Ability to quickly adapt to change in the dynamic environment.- Creative thinker with the ability to resolve critical problems quickly and independently.- Strong attention to detail is required.- Able to build and maintain strong working relationships across several business units.- Strong relationship management skills and the ability to explain complex technical concepts in simple-to-understand terms.- Proficiency with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications- preferably Salesforce.com) preferred. Please apply for this position by clicking the "SØK" button. All CV's and documentation have to be in English.Apply here

numberOfPosts: 5

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

abstractJV_contact_0: See jobabstractJV_description

positionTypeCode: temporary

Arbeidsgiver Navn: JKS Norge, avd. Buskerud

source: NAV