Stillingstittel: Customer Service Representative

Stillingsbeskrivelse:
Part-time Sales Associate for Global Money Transfer CorporationAre you a service-minded individual looking to develop your skills within customer service and sales? MultiMind is currently hiring a Sales Associate for one of our clients, a global money transfer corporation for an initial three month consultancy opportunity. For the right candidate there are good chances for prolongation. Our client is an international company with around 345 000 agent locations in more than 200 countries worldwide. In this position you will be working 2-3 days/ week up to 5 days/ week in the Oslo area.You will be expected to be available at weekends and at short-notice.Your responsibilities: As a customer service representative, your work will consist of the following core tasks: Act as the central point for all enquiries regarding the client's money transfer service, providing leaflets, guidance, pricing and product information as appropriateComplete money transfer transactions ensuring that all appropriate information and ID is collected from the customer and all required paperwork and documentation is completed and subsequently filed or passed to the customer as appropriate.Maintain effective filing systems and records, ensuring that reports and documentation are passed to the Regional Compliance function as requiredEnsure that all monies received are stored securely within the retail unit and passed to the external courier service with all appropriate documentationEnsure that the area is well stocked with point of sale promotional literature, pricing information and forms at all times. Liaise with the appropriate parties to obtain new stock as requiredWhen the area is quiet, and as advised by line manager, pass promotional flyers to customers within the immediate vicinity of the shop, ensuring however the service desk is manned at all timesPrepare reports on transaction volumes and customer feedback and provide to line manager or on a daily/weekly basisOn a regular basis, obtain and record customer information to develop database on customer habitsEnsure that the security of the retail unit is maintained at all timesYour Background:Experience from delivering exceptional customer service in a multicultural environment: you are patient and helpfulAccustomed to dealing with cash: previous responsibility with cash management is advantageousAdministrative skills: you are confident in your use of MS Word and Excel and can follow processes easilyIn this role fluency in English is required, as conversational Norwegian, experience from working with clients from West Africa is considered a merit.Krav:- Solid customer services experience. Hospitality, retail or teller experience preferred. Will have experience of taking and being responsible for cash payments. - Computer literate - able to use MS Word and Excel.- Clear communication skills - able to interact with and be sensitive to a broad range of cultures and socio-economic backgrounds. Be able to build rapport and trust with customers.- English (Fluent), Norwegian (Conversational)Önskemål:Experience from working with clients from West AfricaArbetsort: OsloArbetstid: 0900-1800 (Helg arbete ingår) (40-100%)Varatkighet: TidsbegransadStartdatum: 20160401Lön: to be discussedArbetsgivarens kontaktperson för annonsen: shaun.ogden (at) multimind.seTelefon: +46708152562E-post: shaun.ogden (at) multimind.se

Minstelønn: 0

Maksimal lønn: 0

Arbeidsgiver Navn: Multimind Bemanning AB

Arbeidsgiver adresse: Kungsgatan 66

Job kort beskrivelse: Shop sales assistants

Land: Norge

Region: Oslo

Kilde til jobbtilbud: NAV, Offentlige arbeidsformidlinger, Norge

Lønn valuta: NOK

Lønn periode: Pr. år